Shipping Policy

Shipping Policy

Last updated: October 10, 2026

Where we currently deliver

Direct checkout is available for delivery addresses in the delivery countries and regions currently offered at checkout. U.S. territories and military addresses are not included in this launch scope. Product-level, postcode, carrier and temporary disruption restrictions can still apply. If your country is not listed, use our International Orders & B2B page instead of entering a different destination.

Production

Production time and carrier transit time are separate. The dispatch / delivery estimate applicable to your items and address is provided in the product information, checkout or confirmed quotation before payment; carrier and customs delays can affect arrival. We do not describe production as instant or guarantee a transit time we cannot support.

For US orders, if no dispatch period is stated, the default is shipment within 30 days of a properly completed order. If we cannot meet the stated dispatch period, we will contact you with a revised date and the option to agree to the delay or cancel unshipped goods for a prompt refund. Mandatory local delivery and refund rights take priority.

Production and dispatch country

Current ONYVEL orders are printed and dispatched in the United States by CustomCat, our print-on-demand fulfilment provider. Garment blanks may originate in other countries. This is a printing and dispatch statement, not a claim that every component is made in the USA. ONYVEL / Lagios Digital LLC remains your seller and handles customer support and remedies.

Shipping charges, taxes and customs

Prices and checkout payments are in USD. Product prices and delivery charges are shown before payment. Any tax collected by ONYVEL is separately displayed where applicable. For delivery outside the United States, the recipient is the importer: import VAT or other import tax, customs duty, brokerage and carrier clearance charges are not included unless a shipping option expressly states they are prepaid. Authorities or carriers may request these charges before delivery; the recipient pays them. Your bank may apply currency-conversion charges.

Tracking

Where tracking is available, tracking details will be supplied after dispatch. Carrier scans can take time to appear after a label is created.

Address accuracy

Please check the delivery address before ordering. If you contact us before fulfilment begins, we will try to correct an address, but changes cannot be guaranteed once production or shipment has started.

Delayed or lost parcels

If tracking has stopped updating for an unusual period or the parcel has not arrived within the expected window, contact [email protected]. We will investigate with the fulfilment/carrier network and provide the remedy required by applicable law.

Delivery countries and regions

Malaysia and destinations outside this list are not offered through direct checkout. A listed country is not a delivery guarantee: the final address, carrier quote and current availability are checked before payment. Destinations can temporarily close.

Arrange a return before shipping

Contact ONYVEL before sending any return. Email [email protected] with your order number and the reason for your request. We will first confirm whether a physical return is necessary and then provide the correct destination, process and any applicable return shipping or customs costs. Do not send goods to an address printed on the parcel label, our company correspondence address or a fulfilment facility without our instructions. CustomCat does not operate ONYVEL customer returns; items sent to its production facility may be donated. For eligible faulty or incorrect goods, photographs may allow a replacement without returning the item. This coordination process does not make mandatory cancellation or remedy rights subject to discretionary approval.