ONYVEL
Consumer Rights
Consumer Rights
Last updated: October 10, 2026
Lagios Digital LLC is your contracting seller. CustomCat’s business-to-business policy does not replace your rights against ONYVEL. The following information concerns current delivery destinations and does not create a delivery entitlement for an excluded country or region.
| Destination | Your purchase | Consumer information |
|---|---|---|
| United States | Dispatch within the stated period; if no period is stated for a US order, shipment within 30 days or an agreed delay / cancellation and prompt refund. State consumer rights also apply. | Official information ↗ |
| Canada | Applicable provincial distance-sale, disclosure, cancellation and faulty-goods rights are preserved. There is no single ONYVEL-wide 14-day promise. | Official information ↗ |
| Australia | Where Australian Consumer Law applies, consumer guarantees and required remedies cannot be excluded by a made-to-order policy. | Official information ↗ |
| New Zealand | Applicable Consumer Guarantees Act rights and remedies for faulty goods / seller-arranged delivery are preserved. | Official information ↗ |
| Japan | Read the seller identity, price, payment timing, delivery information and return conditions before ordering. We do not offer general voluntary non-defective returns; applicable statutory rights remain. | Official information ↗ |
| South Korea | Applicable online-purchase cancellation and faulty-goods rights remain available. Standard catalogue printing alone is not treated as customer-specific personalisation. | Official information ↗ |
| Mexico | Where applicable, the statutory five-business-day cancellation right for distance purchases and mandatory remedies are preserved. | Official information ↗ |
| Colombia | Where applicable, the statutory five-business-day withdrawal period for distance purchases is preserved, subject to lawful exceptions; standard catalogue printing is not by itself a personalisation exception. | Official information ↗ |
| Hong Kong | Products must match the applicable description and mandatory consumer protections. Contact ONYVEL about faulty or incorrect goods. | Official information ↗ |
| United Arab Emirates | Applicable mandatory rights are preserved. ONYVEL is a US seller; we do not represent ourselves as a locally registered UAE store. | Official information ↗ |
| Singapore | Applicable rights for non-conforming goods and required repair, replacement or refund remedies are preserved. | Official information ↗ |
Mandatory local rights take priority over our general policy and governing-law clause. Notify ONYVEL at [email protected] when exercising a cancellation, withdrawal or remedy right; we will confirm the process, address and any lawful return cost. See our Returns & Refunds Policy.